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Refund & Cancellation Policy

Our refund policy is only 14 days from purchasing date, if you pass 14 days, we unfortunately can’t refund you.

Refunds will be done only through the Original Mode of Payment.

In order to be eligible for the refund, the refunded products should have one of the following conditions:

  • You received wrong product from the merchant.
  • The received product was defective.

The refunded item must be unused and in the same condition that you receive it and must be in the original packaging.

We don’t offer returns (refund or exchange) in the following cases:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.
  • The product was damaged in shipping.
  • The item was not delivered on the agreed time (We usually complete order within 1-3 working days (holidays and national days are not counted), exceptions may occurs if no more stock available and in case the delay is from shipping company so the customer shall coordinate with them as we don’t have any relation with any delay resulted from custom procedures or late delivery of the shipping company.

For more information about how to refund a product, please send e-mail to: info@vvdi.com